CAN I AMEND MY ORDER?
Once you have submitted your order with us we start the necessary steps to process it. As a result of this we are unable to add or remove items to your order. However, please email us your concern and we will try our best to assist you.
HOW LONG WILL MY ITEM TAKE TO ARRIVE?
All of our bags are handmade to order at present. It is estimated from 4-7 working days. When your order is ready for delivery we will notify you. If the products are ready, UK shipping usually will take 3-5 working days, while the rest of the world will take 7-10 days.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Paypal and all major credit and debit cards (excluding American Express). We use PayPal to process all of our payments.
WHAT IS YOUR RETURNS POLICY?
We do not take refund, it will only be exchange or store credit, applied only if the good is faulty. Otherwise, please email [email protected] before exchange/return.
WHICH COURIERS DO YOU USE FOR UK AND INTERNATIONAL DELIVERIES?
We use Royal Mail or ParcelForce for all of our deliveries.
DO YOU SHIP OVERSEAS?
Yes we ship worldwide.
International Delivery will be ranging from £10-£20 depending on the products.
DO YOU ACCEPT REPAIR?
All Tania Sutedja products are covered by a one year warranty. We hope that you will be 100% satisfied with your item, however if there is a problem or a fault, please email photos of the entire product as well as the detail of the repair/fault to [email protected] The original proof of purchase will be required if your bag is still within the warranty period i.e. bank statement if original receipt has been mislaid. If your product was purchased from one of our stockists you must contact them directly.
We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will accurately reflect the color of the product on delivery. Every hide is unique. Tonal variations, marks or scars are natural features of the leather and should not be considered faults. The leathers will show signs of age and your item may change in color and develop into an individual piece that you will be proud to wear for years to come.
HOW ACCURATE ARE PRODUCT SIZES?
As each leather skin is unique our product dimensions may vary slightly from the measurements on the website. However this only occurs occasionally and by a very slight amount.